Return & Refund Policy

Your satisfaction is our priority. Given the health-sensitive nature of pest-control products, the following terms apply:

✅ Returns/exchanges accepted within 7 days of delivery when:

The product is unopened, sealed, and in original condition
The product arrived damaged or broken in transit (please photograph on arrival)
You received a different item than ordered

💳 Return fees

Change of mind (unopened, sealed items): a flat AED 20 return fee is deducted from the refund. It covers the original delivery cost only — we pay for collecting the item from you.
Damaged or incorrect item: full refund including delivery, and we collect the item at our cost.

🛡️ Authenticity Guarantee

If the product you received from us is shown not to be genuine Syngenta Advion, we refund you in full and collect it at our cost.

To verify: send us clear photos of the tube, the label and the batch number on WhatsApp, and we will match them against our supply records within 24 hours.

We recommend sending the photos on arrival, before use — we confirm the product is genuine before you open it.

❌ Returns not accepted:

For opened or partially used products — for health reasons, pesticide products cannot be resold once opened
After 7 days from delivery

🚚 Cash on Delivery orders

We confirm every Cash on Delivery order on WhatsApp before dispatch. Orders not confirmed within 24 hours may be cancelled.
If an order is refused at the door, or we cannot reach you to deliver it, future orders will require online card payment.

Important note on effectiveness

Not seeing instant results is not a product defect — the gradual action is by design to transfer the toxin into the nest (a clear drop usually shows within 1–2 weeks; full colony control takes 4–8 weeks). If you see no improvement after two weeks, contact us for free application guidance — 90% of cases are simple application issues we solve with you.

How to start a return

Contact us on WhatsApp +971 56 123 5644 with your order number
We arrange pickup from your address
Once we receive the item and confirm it is sealed, we issue the refund to your original payment method. It typically appears in your account within 7–15 business days, depending on your bank.